This is a digital product. All sales are final and non-refundable. In the event there is an issue with downloading the eBooks or Dispute Letters, contact us immediately, and we will send you the eBooks and Dispute Letters by email. By confirming your purchase, you as the customer, understand that all sales are final and non-refundable, and as such, you as the customer hereby waive any rights to charge-back any purchase made under this Agreement with your, customer's credit card processor.